Shipping

And Packaging

[Covid-19]
Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.

SHIPPING COST TO THE U.S

Standard estimated shipping for in-stock merchandise

Standard Order Received By	Standard Order Shipped By	Expected Delivery
Sunday	Tuesday	3-6 business days later
Monday	Wednesday	3-6 business days later
Tuesday	Thursday	3-6 business days later
Wednesday	Friday	3-6 business days later
Thursday	Monday	3-6 business days later
Friday	Tuesday	3-6 business days later
Saturday	Tuesday	3-6 business days later

**Economy transit times are not guaranteed & may increase during the Winter Holiday season.**

Order Processing

We process orders within 2-3 business days, excluding weekends and holidays.
Ship time ranges from 2-6 days
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
If you need any assistance with your order, please contact us immediately at support@drifterriders.com. We will not be able to make changes to your order after it has shipped.
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

*NOTE: We are not responsible for shipping carrier delays.

INTERNATIONAL SHIPPING

We ship worldwide, but full tracking (marked as delivered on tracking) is only provided for these specific countries:
Australia, Austria, Belgium, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Greece, Hong Kong, Hungary, Ireland, Israel, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Spain, Sweden, Switzerland. Please be advised — for orders shipping to Iceland, the receiver will incur a charge of $10.35 USD to receive their order.

For any countries not listed above, tracking stops once the package is handed over to the country’s international carrier. For these countries, we do NOT receive additional tracking updates, therefore we are not liable once they have been transferred to the international carrier.

Most in-stock items generally ship from our fulfilment center within 2 business days (Mon-Fri, excluding holidays) and arrive within 1-4 weeks after the order is received.

Order Processing

We process orders within 2-3 business days, excluding weekends and holidays.
Ship time ranges from 1-4 weeks depending on proximity to Detroit, MI & the destination country’s policies related to international shipments in the wake of COVID-19. Due to the rapidly changing international shipping landscape as related to COVID-19, international transit times may be extended.
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
If you need any assistance with your order, please contact us immediately. We will not be able to make changes to your order after it has shipped.
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

*packages may be charged import duties and/or customs fees; these fees are determined by customs officials and are not included in the shipping cost.

We do not ship to the following countries: Cuba, Falkland Islands, Iran, North Korea, Somalia, & Sudan.

NOTE: We try our best to deliver your items during the estimated time frame, but delivery dates are not guaranteed. We are not responsible for shipping carrier delays.

PRODUCT PACKAGING

The packaging we use to keep your orders safe in transit varies from product to product. Products that are more fragile may need more protective packaging than more durable products. Some products may even need to ship separately from other items in an order in order to ensure they arrive safely to your customers. Below, you’ll find photos & other useful information about each of our packaging types.

Poly-Mailer Bags:

Products that use this packaging:

Apparel
Towels
Blankets
Pillows
Bags
Flip Flops
Wall Flags
Hats (hats are shipped with an inflated air pillow in the crown of the hat to avoid damage in transit)
Smaller multi-piece orders
- Within multi-piece orders, products not listed above will be placed in their product-specific packaging prior to consolidation

Cardboard Box
Products that use this packaging:

Larger multi-piece orders that are unable to fit in a poly mailer bag
- All products with individual packaging will be placed in their product-specific packaging prior to consolidation
- “Single Ship” items (posters, canvas, & pillows) will not be consolidated
Box dimensions will vary based on the size of the order

Protective Mug Packaging
Products that use this packaging:

All 11oz & 15oz Ceramic Mugs
11oz Mug Box Dimensions: 6″ x 5″ x 3.8″
15oz Mug Box Dimensions: 6.75″ x 5.75″ x 4.5″